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MerchandAise

Customize anything. Instantly.

We're building the world's #1 marketplace for customizable products. Upload a logo, design in real time, and preview with photoreal fidelity before you order.

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Help Center

Find quick answers for custom merchandise orders, artwork approvals, delivery timing, tutorials, and the fastest way to reach MerchandAise support.

Quick answers for common support questions

Use these answers to unblock common questions about designing products, placing orders, tracking delivery, and getting help from the right team.

How do I launch a custom shop for my team?

Start in the shop flow, choose a product category, and open the AI configurator to add your logo or design. After you review the preview and submit your brief, MerchandAise can help finalize artwork, pricing, and rollout before you publish the shop for team ordering.

Do I need an account before I place an order?

You can explore products and start designing without signing in. We recommend creating an account before checkout so you can save drafts, review order history, and receive fulfillment updates in one place.

Where can I check order status and delivery timing?

After checkout, order progress and delivery updates appear in your account order history. If a launch date, event, or shipment window is time-sensitive, contact support and include your order details so the team can review the timeline.

How do I get help with artwork, technical issues, or a project brief?

Use the contact page for support, sourcing questions, and project planning. For step-by-step product setup, browse tutorials first. If you are reporting an issue, include screenshots, quantities, and deadlines so the team can respond faster.

Next steps

Browse step-by-step tutorials or contact the support team for account, artwork, delivery, or project questions.

Browse TutorialsContact Support