Your questions
A few things to know.
Start simply. Work through the details as your idea takes shape.
What packaging and printed materials can I request?+
Boxes, mailers, sleeves, cards, inserts, labels or event print. We review the format, material, quantity and destination to confirm availability. A product preview does not confirm an offer.
Do I need design experience?+
No. Describe what you want or bring a reference. Personal projects, team ideas and brand briefs are welcome; our team can help clarify the next step.
How do I use the AI designer?+
AI-guided design runs in supported MerchandAise ChatGPT workspaces. Access depends on your account and workspace setup. Contact our team to get started, or explore a supported product in the website 3D editor.
Can I start with a photo, logo or existing packaging?+
Yes. Share a product reference and describe what to keep or change. Use artwork you own or have permission to use. Custom dimensions, new structures and supplied dielines need technical review.
When will I know the price and delivery date?+
After the design, product, quantity and destination have been reviewed. Your quote confirms current terms. If the price or timing does not work, ask about supported alternatives and a revised quote.
How are proofs and samples handled?+
Digital design approval and technical producibility must be confirmed. Ask which sample options and approval requirements apply to your product, including their cost and timing. A 3D preview is not a physical sample.