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Report Issue

Help us make it better.

Something not working as expected? Tell us what happened, or share an idea for improving MerchandAise.

Use this form to report bugs or share feedback with optional contact details and attachments.

Summary and details are required. Everything else is optional.

Choose what you want to send

Choose bug report for broken behavior or feedback for product suggestions.

Choose this when something is broken, incorrect, or stopping you from completing a task.

Describe the steps to reproduce, the expected result, and the actual result.

Choose how much the issue affects what you are trying to do.

Up to 5 images or PDFs, 5 MB each.

Please leave out passwords, payment details and private information. Check attachments before adding them. We include your browser information to help investigate.

Common reporting questions

What helps the team reproduce an issue quickly?

Include the page URL, the steps you followed, the expected result, the actual result, and any screenshots that show the problem clearly.

Should I use bug report or feedback?

Choose bug report when something is broken or incorrect. Choose feedback when the experience works but could be clearer, faster, or more useful.

Can I leave contact details for follow-up?

Yes. Email is optional, but adding it helps the team reach you if they need more detail to reproduce the issue.

Where should I ask about an order or delivery?

Use the Help Center to find order guidance and contact support. Include your order reference. This form is for technical problems and product feedback.