Project & Sales Enquiries
Discuss new merchandise projects, book a demo, or co-create product lines with our sourcing experts.
sales@merchandaise.com
We reply within one business day for the EU and North America.
Talk with our team
Contact MerchandAise
Reach our merchandising specialists for project roadmapping, supplier onboarding, or customer support. We align stakeholders, provide photoreal 3D previews, and keep every production update in one workspace.
Average response time: < 24 hoursSupport in English, German, and FrenchSustainability-first production partners
Choose the best channel for your request
Every enquiry is routed to the appropriate product, sourcing, or logistics specialist. Please use the email that best matches your request so we can respond quickly.
Customer Success
Existing customers can request order updates, artwork checks, and shipping timelines.
support@merchandaise.com
Live support Monday–Friday, 08:00–18:00 CET.
Supplier Partnerships
Introduce your production capabilities or request onboarding details for sustainable manufacturing collaborations.
partners@merchandaise.com
We review new partners weekly and respond with the next steps.
Visit or write to our Swiss headquarters
MerchandAise AGFortunastrasse 59437 Marbach, Switzerland+41 71 723 12 18Studio meetings are by appointment so we can prepare the right material swatches, renders, and production timelines for your brand.
- Office hours: Monday–Friday, 08:00–18:00 CET
- Sample lab: On-site 3D visualisation demos available weekly
- Languages: English, German, French
Timeline for new projects
- Discovery call: Define goals, sustainability priorities, and launch windows.
- 3D concept preview: Receive photoreal renders and pricing scenarios within 48 hours.
- Production alignment: We connect you with verified factories and confirm delivery plans.
Frequently asked questions
Helpful context for teams planning multi-product launches or personalised merchandise programs.
- What information should I include in my project brief?
- Share your brand guidelines, target quantities, preferred delivery window, and any must-have materials or certification requirements. Attach artwork files if available so we can provide accurate pricing and renders.
- How fast can I expect a proposal?
- Typical proposals arrive within 48 hours. Complex multi-product programs may take up to five business days while we align pricing and sustainability checks with manufacturing partners.
- Do you support international fulfillment?
- Yes. MerchandAise ships across Europe and North America with sustainable packaging options. Let us know your distribution regions during the discovery call so we can match the right logistics network.
Ready to co-create sustainable merchandise?
Share your brief, and our specialists will curate the right materials, pricing, and 3D previews for faster stakeholder alignment. If your project is time-sensitive, mention the launch date in the subject line so we can prioritise it.