Custom merchandise sales
Share a brief, request pricing, or plan a branded merchandise programme with our product and sourcing team.
sales@merchandaise.com
Average response time: under one business day
Talk with our UK-facing team
Contact MerchandAise for custom merchandise programmes
Speak with MerchandAise about custom merchandise sourcing, branded apparel programmes, customer support, or supplier onboarding for UK and international launches.
01Average response time: under one business day
02Support hours: Monday-Friday, 08:00-18:00 CET
03Supplier applications are reviewed weekly
Routed contact brief
Send the right team a clear brief
Tell us what you are trying to build and we will route the request to sales, partnerships, or integrations.
- Owner
- Growth team
- Priority
- Standard routing
- Response
- Reviewed by the next available owner
What should we know?
Include the business goal, audience, volume, timeline, and any constraints.
Choose the right contact route
We route each enquiry to sales, support, sourcing, or supplier specialists so the next step is clear.
Customer support
Ask about order status, artwork checks, delivery timing, or account support.
support@merchandaise.com
Support hours: Monday-Friday, 08:00-18:00 CET
Supplier partnerships
Introduce production capability, decoration services, fulfilment capacity, or sustainability certifications.
partners@merchandaise.com
Supplier applications are reviewed weekly
Contact our Swiss headquarters
MerchandAise GmbHFortunastrasse 59437 Marbach, Switzerland+41 71 510 31 91Studio meetings are available by appointment for sampling reviews, material selection, and merchandise roadmap sessions.
- Support hours: Monday-Friday, 08:00-18:00 CET
- Supplier applications are reviewed weekly
- Average response time: under one business day
What happens next
- 01 Discovery We clarify goals, quantities, launch window, regions, and any material or certification requirements.
- 02 Preview and pricing You receive 3D-preview guidance, sourcing options, and pricing scenarios matched to the brief.
- 03 Production plan We align artwork, supplier routing, milestones, and delivery so the launch can move cleanly.
Contact questions
Answers for brands, clubs, procurement teams, and suppliers planning a merchandise project.
- What should the first message include?
- Share product categories, quantities, launch date, delivery regions, brand guidelines, and any material or certification requirements.
- How quickly will MerchandAise reply?
- Most enquiries receive a first reply within one business day. Multi-product or supplier requests usually receive scoped next steps within 48 hours.
- Can MerchandAise support international launches?
- Yes. We support production planning, supplier routing, and delivery for programmes across Europe and North America.
Start your merchandise brief
Send the requirements, target timeline, and product ideas. We will recommend the right materials, pricing path, and production setup, or you can book a free consultation with no payment required.