Project and Sales Inquiries
Talk about new merchandise projects, arrange a demo, or collaborate on product lines with our sourcing specialists.
sales@merchandaise.com
We respond within one business day for the EU and North America.
Speak to our team
Contact MerchandAise
Contact our merchandising specialists for project planning, supplier onboarding, or customer support. We bring stakeholders together, offer photorealistic 3D previews, and keep all production updates in one convenient workspace.
Average response time: under 24 hoursSupport in English, German, and FrenchSustainability-focused production partners
Select the most suitable channel for your request
Every enquiry is directed to the relevant product, sourcing, or logistics specialist. Kindly use the email that best corresponds to your request so we can respond promptly.
Customer Success
Existing customers can request updates on their orders, check artwork, and inquire about shipping timelines.
support@merchandaise.com
Live support Monday to Friday, 08:00–18:00 CET.
Supplier Collaborations
Introduce your production capabilities or request onboarding information for sustainable manufacturing partnerships.
partners@merchandaise.com
We assess new partners on a weekly basis and provide feedback on the next steps.
Visit or get in touch with our Swiss headquarters
MerchandAise AG5 Fortune Street9437 Marbach, Switzerland+41 71 723 12 18Studio meetings are available by appointment, allowing us to prepare the appropriate material swatches, renders, and production timelines tailored to your brand.
- Office hours: Monday–Friday, 08:00–18:00 CET
- Sample lab: On-site 3D visualisation demonstrations available weekly
- Languages: English, German, French
Timeline for New Projects
- Exploratory Call: Define objectives, sustainability priorities, and launch periods.
- 3D concept preview: Receive photorealistic renders and pricing options within 48 hours.
- Production Coordination: We link you with verified manufacturers and confirm delivery arrangements.
Frequently Asked Questions
Useful information for teams organising multi-product launches or personalised merchandise initiatives.
- What information should I include in my project brief?
- Please share your brand guidelines, target quantities, preferred delivery timeframe, and any essential materials or certification requirements. If available, attach artwork files so we can offer precise pricing and renders.
- How quickly can I expect a proposal?
- Typical proposals are usually received within 48 hours. For complex multi-product programmes, it may take up to five working days as we coordinate pricing and sustainability checks with our manufacturing partners.
- Do you offer international shipping?
- Yes. MerchandAise ships throughout Europe and North America using sustainable packaging options. Please inform us of your distribution regions during the discovery call so we can align with the appropriate logistics network.
Ready to collaborate on sustainable merchandise?
Share your brief, and our specialists will select the appropriate materials, pricing, and 3D previews for quicker alignment with stakeholders. If your project is time-sensitive, please include the launch date in the subject line so we can prioritise it.