Your questions
A few things to know.
You can start with an idea and work through the details with us.
Can I make a gift for a friend or family member?+
Yes. Personal gifts, team thank-yous and client gifts all start with a brief. We review the product, quantity and destination before confirming what can be offered.
Do I need design experience?+
No. Describe your idea or share a photo, sketch or logo, then explain what you want to keep or change. Use artwork you own or have permission to use.
How do I use the AI designer?+
AI-guided design runs in supported MerchandAise ChatGPT workspaces. Access depends on your account and workspace setup. Contact our team to get started, or explore a supported product in the website 3D editor.
Is there a minimum quantity, and when will I know the price?+
Minimum quantities depend on the product and personalization. Your quote confirms current pricing and delivery after the design, quantity and destination have been reviewed. Ask about supported alternatives if the proposal does not fit your plans.
Can I include different names, a message or gift packaging?+
Include those ideas in your brief. Tell us which details should vary and how the gift should be packed. Supported personalization, packing and delivery options are confirmed for the selected products and quantity.
How are proofs and samples handled?+
A 3D preview is not a physical sample. The confirmed quote explains any available customer-sample choices, costs, limitations, and timing. Approve the exact digital proof and complete mandatory technical checks and any required or selected sample approval before mass production. Existing accepted-order requirements remain binding.