Marketplace Terms of Use

这些条款适用于您使用位于 merchandaise.com 的 MerchandAise 市场，包括所有 AI 辅助设计工具和相关服务。

By creating an account, uploading User Content, using AI previews, or placing orders you agree to comply with these Terms.

These Terms work alongside our Privacy Policy and Terms of Sale. If those documents conflict with this agreement on their subject matter, they take precedence while mandatory consumer protections remain unaffected.

Key defined terms used in these Terms:

• "账户": 在市场上注册的个人或商业档案。
• "买家": 通过市场购买产品的用户。
• "供应商": 提供可持续产品或服务的经过验证的生产或履行合作伙伴。
• "设计师": 任何上传、配置或编辑创意资产的用户（包括买家和供应商）。
• "用户内容": 您上传或生成的所有文本、徽标、艺术作品、提示、3D模型、视频或反馈。
• "AI工具": 我们提供的实时配置器、生成设计功能和预览引擎。
• "平台知识产权": MerchandAise 软件、模型、接口、数据库和商标。
• "可持续标准": MerchandAise 传达的环境和伦理要求。
• "DSA": 欧盟数字服务法（法规 (EU) 2022/2065）。
• "GDPR": 欧盟通用数据保护条例（法规 (EU) 2016/679）。

You must be at least 18 years old, or the legal age of majority in your country, to create an Account. Minors may only access the Platform with an Account owned by a parent or guardian who accepts these Terms.

Keep your registration information accurate and current. Provide business documentation (such as incorporation or VAT details) when requested.

保护您的凭证。您对您的账户上的所有活动负有责任。如果您怀疑有未经授权的访问，请立即通知我们，邮箱地址是 security@merchandaise.com。

We may suspend or deactivate Accounts that are compromised, inactive, fraudulent, or otherwise pose a risk to the Platform.

MerchandAise 运营市场并提供协作工具。除非另有明确说明，我们并不是通过平台销售商品的制造商。

The marketplace connects three primary user roles:

• Buyers enter into purchase contracts directly with the Supplier named in the order confirmation.
• Suppliers must comply with Sustainable Standards, provide accurate product data, and ensure timely fulfillment.
• Designers must confirm they hold the necessary rights to any assets they upload or generate.

We may assist with dispute resolution in good faith but do not guarantee any outcome.

Use the Platform in a lawful, respectful, and transparent manner.

Prohibited conduct includes:

• Uploading or sharing illegal, defamatory, harassing, discriminatory, or deceptive material.
• Infringing intellectual property, privacy, or publicity rights.
• Uploading malware, attempting to circumvent security, or interfering with site performance.
• Scraping, data mining, or using bots without our prior written consent.
• Misrepresenting identity, impersonating others, or engaging in fraudulent activity.
• Promoting counterfeit, unsafe, or non-sustainable products.

We may remove content, suspend access, or notify authorities when necessary to protect the Platform or comply with law.

Suppliers must substantiate eco-claims with verifiable certifications or documentation upon request.

Materials should prioritize organic, recycled, or otherwise sustainable inputs and comply with EU and Swiss consumer protection requirements.

买家同意在下单前查看可持续性披露信息，并通过 support@merchandaise.com 提出任何疑虑。

We conduct audits, sampling, and community reporting to uphold sustainability commitments and may suspend Suppliers who fall short.

AI Tools process prompts, logos, and design iterations to generate previews and production-ready files.

By using AI Tools you permit us to analyze inputs and outputs to operate, improve, and secure the services. We do not share your creative assets with third parties for their marketing without consent.

Avoid entering unnecessary personal data. When processing personal data, ensure you have a lawful basis under the GDPR and provide required notices.

AI outputs may need human review. You are responsible for verifying accuracy, compliance, and rights clearance before production.

We log AI activity to satisfy transparency duties under the DSA and to monitor misuse.

您保留对您的用户内容的所有权。您授予MerchandAise及其供应商全球范围内的、免版税的、可再许可的许可，以存储、复制、改编、制造、展示和分发用户内容，仅用于提供服务、履行订单和提供支持。

When collaboration features are enabled, you grant other users a limited license to view shared User Content.

Suppliers confirm they have the right to use any assets provided by Buyers or Designers. Buyers confirm they have the right to incorporate logos or third-party IP into designs.

We reserve the right to remove or disable access to User Content that appears unlawful or violates these Terms. Repeat infringement may lead to permanent Account closure.

所有平台的知识产权均由MerchandAise独家拥有。请勿复制、反向工程或重新品牌我们的软件、模型或界面。

Order pricing, specifications, and delivery timelines appear in order confirmations and the Terms of Sale.

Buyers must review and approve digital proofs or configuration summaries before production starts. Production may begin automatically after the stated approval window.

Payments are processed by secure third-party providers. You authorize us to charge your selected payment method for confirmed orders, taxes, and applicable fees.

Suppliers must meet quality standards, provide tracking details, and honor return or remediation obligations described in the Terms of Sale.

立即将可疑欺诈或未经授权的活动报告至 security@merchandaise.com，以便我们采取适当的措施。

Share fair, constructive reviews based on genuine experiences. Do not post spam, irrelevant content, or incentivized feedback that has not been disclosed.

We may highlight feedback for marketing with attribution limited to a first name or business name unless you opt out.

Community areas are moderated in line with the DSA. We may remove harmful, misleading, or abusive content and may restrict repeat offenders.

We process personal data according to our Privacy Policy, the GDPR, the Swiss Federal Act on Data Protection, and relevant national laws.

Only upload personal data for which you have a lawful basis and have provided necessary notices. Account administrators are responsible for their team members' data.

通过联系 privacy@merchandaise.com 行使数据主体权利。我们会在法定时间内作出回应。

We use cookies and analytics to improve functionality. Review the Privacy Policy for opt-out mechanisms and preferences.

通过平台内的举报工具或发送电子邮件至 dsa@merchandaise.com，提供足够的细节以便定位该材料，报告非法内容或政策违规行为。

We assess notices promptly, remove or restrict access when appropriate, and notify affected users unless legally prohibited.

Appeal options are provided where required by the DSA or other applicable legislation.

The Platform integrates third-party payment, logistics, and analytics services. Their terms and privacy notices govern your use of those services.

We do not control third-party availability or security, but we will act on credible reports of risk or misuse affecting our users.

The Platform is provided on an "as is" and "as available" basis. We strive for accuracy and uptime but do not guarantee uninterrupted service or flawless AI outputs. Mandatory consumer rights remain unaffected.

To the extent allowed by law we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

MerchandAise 对因使用平台而产生的间接、后果性、示范性或惩罚性损害，或因利润、收入、数据或商誉损失而产生的责任不承担，除非适用法律规定责任无法限制。

Our aggregate liability for all claims under these Terms is limited to the higher of EUR 500 or the total fees you paid to us in the twelve months preceding the claim, unless mandatory law requires a higher amount.

您同意赔偿并使 MerchandAise 及其附属公司、管理人员、员工和合作伙伴免受因您违反这些条款、侵犯第三方权利或滥用平台而引起的索赔。

We will notify you of indemnified claims without undue delay and allow you to participate in the defense in coordination with us.

We may suspend or terminate Accounts for material breaches, fraudulent activity, legal requirements, or actions that threaten Platform integrity.

When reasonably possible we provide prior notice and an opportunity to remedy. Immediate suspension may occur when required to prevent harm or comply with law.

You may close your Account at any time via account settings. Outstanding payment obligations and sections intended to survive termination remain in force.

请首先联系 support@merchandaise.com，以便我们可以尝试非正式地解决问题。

Business users agree to attempt mediation under the rules of the German Institution of Arbitration (DIS). If mediation does not resolve the dispute within 60 days, the matter proceeds to binding arbitration with one arbitrator, seat in Munich, Germany, and English as the language.

EU and Swiss consumers may access the EU Online Dispute Resolution platform or local alternative dispute resolution bodies. Participation is voluntary unless mandatory law requires otherwise.

Nothing prevents you from seeking interim relief or filing claims with competent authorities where permitted by law.

These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules. Mandatory consumer protections of your residence still apply.

Exclusive forum for disputes with business users is Munich, Germany. Consumers may bring claims before courts in their country of residence or in Munich, as permitted by law.

For cross-border transactions involving Austrian suppliers, the parties may mutually agree to Austrian courts as an alternative venue.

We may update these Terms to reflect legal developments, new features, or security requirements.

Material updates are announced at least 14 days before they take effect via email or dashboard notifications, unless immediate changes are required by law or security needs.

Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

The invalid portion will be replaced with a valid clause that most closely reflects the parties' original intent.

这些条款与相关平台政策共同构成您与MerchandAise之间关于平台使用的完整协议。

The English version of these Terms prevails. Translations are provided for convenience and do not modify the meaning of the English text.

如需一般支持，请发送电子邮件至 support@merchandaise.com。法律咨询请联系 legal@merchandaise.com。数据保护相关问题请发送至 privacy@merchandaise.com。

当局可以通过我们的DSA联系人联系 compliance@merchandaise.com。

邮寄地址：MerchandAise AG，法律部，Bahnhofstrasse 10，8001 苏黎世，瑞士。