{"pageKey":"Terms_of_Sales","slug":"termsofsales","locale":"en-US","localeResolved":"en-US","fallbackApplied":false,"version":"termsofsales@2026-03-24T12:34:28.923Z","lastModified":"2026-03-24T12:34:28.923Z","canonicalUrl":"https://www.merchandaise.com/en-us/termsofsales","payload":{"slug":"termsofsales","purpose":"llm-terms-of-sales","title":"Terms and Conditions of Sale","description":"Review the legal terms for custom MerchandAise orders, including artwork approval, pricing, payment timing, delivery, returns for faulty goods, warranty limits, and Swiss governing law.","sections":[{"heading":"At a Glance","paragraphs":["Review the legal terms for custom MerchandAise orders, including artwork approval, pricing, payment timing, delivery, returns for faulty goods, warranty limits, and Swiss governing law.","Effective date: March 24, 2026"],"items":[{"title":"2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US","description":"2.1 By placing an order through our website, you confirm that your purchase is being made from Hutter Products GmbH via MerchandAise."},{"title":"3. CUSTOMIZED PRODUCTS","description":"3.1 MerchandAise specializes in custom-made products produced to your artwork, sizing, color, print, embroidery, or configuration requirements. Because these goods are made to your specifications, they are non-cancellable and non-returnable once production starts, except where the product is faulty, damaged in transit, or materially different from the approved specification."},{"title":"4. PRICE AND PAYMENT","description":"4.1 The price payable for the products is the price shown at checkout when you submit your order, together with any applicable taxes, duties, shipping charges, or service fees displayed before payment."},{"title":"5. DELIVERY","description":"5.1 Your order confirmation or dispatch confirmation will include the delivery method and any tracking information made available by the carrier."},{"title":"6. RETURNS AND REFUNDS","description":"6.1 Customized products cannot be returned or refunded for convenience, change of mind, or incorrect specifications supplied by you once production has started."}]},{"heading":"Detailed Legal Sections","items":[{"title":"1. INFORMATION ABOUT US","description":"1.1 These Terms and Conditions of Sale apply to products ordered through the MerchandAise platform, which is operated by Hutter Products GmbH, a Swiss limited liability company registered under CH-320.4.068.832-7 with its registered office at Fortunastrasse 5, 9437 Marbach, Switzerland. 1.2 For sales questions, complaints, or delivery issues, contact us at sales@merchandaise.com or +41 71 723 12 18. 1.3 If we need to contact you about your order or these Terms, we will do so by email or, if required, by post to the address you provided with the order."},{"title":"2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US","description":"2.1 By placing an order through our website, you confirm that your purchase is being made from Hutter Products GmbH via MerchandAise. 2.2 Our checkout flow lets you review products, customization details, quantities, delivery details, and pricing before you submit the order. It is your responsibility to check the order carefully before payment. 2.3 After you place an order, we will send an acknowledgement email. This acknowledgement confirms receipt only and does not mean that we have accepted your order. 2.4 A binding contract is formed only when we send you an order confirmation or dispatch confirmation, whichever occurs first. 2.5 If we cannot accept or fulfil your order, including because of stock limits, pricing errors, production constraints, or suspected fraud, we will notify you and refund any payment already collected for the unavailable portion without undue delay."},{"title":"3. CUSTOMIZED PRODUCTS","description":"3.1 MerchandAise specializes in custom-made products produced to your artwork, sizing, color, print, embroidery, or configuration requirements. Because these goods are made to your specifications, they are non-cancellable and non-returnable once production starts, except where the product is faulty, damaged in transit, or materially different from the approved specification. 3.2 You are responsible for ensuring that submitted artwork, text, logos, and specifications are accurate, lawful, and cleared for use. We are not responsible for errors that result from the materials or instructions you provide."},{"title":"4. PRICE AND PAYMENT","description":"4.1 The price payable for the products is the price shown at checkout when you submit your order, together with any applicable taxes, duties, shipping charges, or service fees displayed before payment. 4.2 Prices may change before you place an order, but price changes will not affect an order that has already been confirmed. 4.3 Unless we state otherwise, prices are shown exclusive of import duties, local taxes, or customs charges that may apply outside Switzerland or the EU destination shown at checkout. 4.4 Delivery charges and any optional service fees are shown separately during checkout and become part of the total price once you confirm the order. 4.5 Payment must be made using the payment methods offered at checkout. We may authorize or capture payment when you place the order, and we will not dispatch products until required payment checks are complete."},{"title":"5. DELIVERY","description":"5.1 Your order confirmation or dispatch confirmation will include the delivery method and any tracking information made available by the carrier. 5.2 Delivery is complete when the products are delivered to the delivery address you gave us or, where collection is agreed, when the products are made available for collection. 5.3 If no one is available to receive the shipment, the carrier may leave a delivery notice or redirect the parcel according to its service rules. Additional redelivery or storage charges caused by failed delivery attempts may be passed on to you where permitted by law. 5.4 Delivery dates are estimates unless we expressly agree otherwise. We are not liable for delays caused by customs, carriers, force majeure events, or inaccurate delivery information supplied by you."},{"title":"6. RETURNS AND REFUNDS","description":"6.1 Customized products cannot be returned or refunded for convenience, change of mind, or incorrect specifications supplied by you once production has started. 6.2 If a product arrives faulty, damaged, or materially different from the approved order, contact sales@merchandaise.com within 14 days of delivery with order details and supporting evidence. After review, we will repair, replace, or refund the affected item as required by law. 6.3 Any approved return must follow the instructions provided by our customer service team. Products should not be returned without authorization, and we may refuse reimbursement for unauthorized or incomplete returns."},{"title":"7. WARRANTY AND LIABILITY","description":"7.1 We warrant that the products will materially match the confirmed order specification at delivery and will be free from material defects for 12 months from delivery, subject to the limits below. 7.2 This warranty does not cover normal wear and tear, misuse, negligent handling, improper storage, unauthorized modification, or failure to follow product-care instructions. 7.3 We are not responsible for defects caused by artwork, measurements, text, or other materials supplied or approved by you. 7.4 Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. 7.5 Subject to mandatory law, we are not liable for indirect, incidental, special, or consequential losses, including loss of profit, business interruption, or loss of reputation arising out of your order or use of the products. 7.6 Our total liability for any claim arising under these Terms is limited to the amount paid for the affected order, except where a higher amount is required by mandatory law."},{"title":"8. EVENTS OUTSIDE OUR CONTROL","description":"8.1 We are not liable for any failure or delay in performing our obligations where that failure or delay results from an event outside our reasonable control. 8.2 Events outside our control include strikes, supply-chain interruptions, transport disruption, customs holds, war, terrorism, epidemic or pandemic events, natural disasters, network failures, and other events that make performance commercially impracticable despite reasonable mitigation efforts."},{"title":"9. GOVERNING LAW AND JURISDICTION","description":"9.1 These Terms and any contract formed under them are governed by Swiss law, without prejudice to mandatory consumer protections that may apply in your country of residence. 9.2 The courts of Zurich, Switzerland have exclusive jurisdiction over disputes arising under these Terms, except where mandatory law gives consumers the right to bring claims in another court."},{"title":"10. MISCELLANEOUS","description":"10.1 We may transfer or assign our rights and obligations under these Terms as part of a corporate reorganization, sale, or transfer of the business, provided this does not reduce your mandatory legal rights. 10.2 You may not transfer your rights or obligations under these Terms without our prior written consent. 10.3 These Terms apply only to the contract between you and us. No third party has any right to enforce any part of them unless mandatory law states otherwise. 10.4 If any provision is found invalid or unenforceable, the remaining provisions will remain in full force and effect. 10.5 If we delay in enforcing any right under these Terms, that delay does not waive our right to enforce it later."}]},{"heading":"Order and Legal Contact","paragraphs":["Questions about these Terms of Sale or a specific custom order? 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Because these goods are made to your specifications, they are non-cancellable and non-returnable once production starts, except where the product is faulty, damaged in transit, or materially different from the approved specification.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/03/paragraphs/02.txt","content":"3.2 You are responsible for ensuring that submitted artwork, text, logos, and specifications are accurate, lawful, and cleared for use. We are not responsible for errors that result from the materials or instructions you provide.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/03/title.txt","content":"CUSTOMIZED PRODUCTS","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/04/paragraphs/01.txt","content":"4.1 The price payable for the products is the price shown at checkout when you submit your order, together with any applicable taxes, duties, shipping charges, or service fees displayed before payment.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/04/paragraphs/02.txt","content":"4.2 Prices may change before you place an order, but price changes will not affect an order that has already been confirmed.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/04/paragraphs/03.txt","content":"4.3 Unless we state otherwise, prices are shown exclusive of import duties, local taxes, or customs charges that may apply outside Switzerland or the EU destination shown at checkout.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/04/paragraphs/04.txt","content":"4.4 Delivery charges and any optional service fees are shown separately during checkout and become part of the total price once you confirm the order.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/04/paragraphs/05.txt","content":"4.5 Payment must be made using the payment methods offered at checkout. We may authorize or capture payment when you place the order, and we will not dispatch products until required payment checks are complete.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/04/title.txt","content":"PRICE AND PAYMENT","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/05/paragraphs/01.txt","content":"5.1 Your order confirmation or dispatch confirmation will include the delivery method and any tracking information made available by the carrier.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/05/paragraphs/02.txt","content":"5.2 Delivery is complete when the products are delivered to the delivery address you gave us or, where collection is agreed, when the products are made available for collection.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/05/paragraphs/03.txt","content":"5.3 If no one is available to receive the shipment, the carrier may leave a delivery notice or redirect the parcel according to its service rules. Additional redelivery or storage charges caused by failed delivery attempts may be passed on to you where permitted by law.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/05/paragraphs/04.txt","content":"5.4 Delivery dates are estimates unless we expressly agree otherwise. We are not liable for delays caused by customs, carriers, force majeure events, or inaccurate delivery information supplied by you.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/05/title.txt","content":"DELIVERY","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/06/paragraphs/01.txt","content":"6.1 Customized products cannot be returned or refunded for convenience, change of mind, or incorrect specifications supplied by you once production has started.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/06/paragraphs/02.txt","content":"6.2 If a product arrives faulty, damaged, or materially different from the approved order, contact sales@merchandaise.com within 14 days of delivery with order details and supporting evidence. After review, we will repair, replace, or refund the affected item as required by law.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/06/paragraphs/03.txt","content":"6.3 Any approved return must follow the instructions provided by our customer service team. Products should not be returned without authorization, and we may refuse reimbursement for unauthorized or incomplete returns.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/06/title.txt","content":"RETURNS AND REFUNDS","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/07/paragraphs/01.txt","content":"7.1 We warrant that the products will materially match the confirmed order specification at delivery and will be free from material defects for 12 months from delivery, subject to the limits below.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/07/paragraphs/02.txt","content":"7.2 This warranty does not cover normal wear and tear, misuse, negligent handling, improper storage, unauthorized modification, or failure to follow product-care instructions.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/07/paragraphs/03.txt","content":"7.3 We are not responsible for defects caused by artwork, measurements, text, or other materials supplied or approved by you.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/07/paragraphs/04.txt","content":"7.4 Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/07/paragraphs/05.txt","content":"7.5 Subject to mandatory law, we are not liable for indirect, incidental, special, or consequential losses, including loss of profit, business interruption, or loss of reputation arising out of your order or use of the products.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/07/paragraphs/06.txt","content":"7.6 Our total liability for any claim arising under these Terms is limited to the amount paid for the affected order, except where a higher amount is required by mandatory law.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/07/title.txt","content":"WARRANTY AND LIABILITY","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/08/paragraphs/01.txt","content":"8.1 We are not liable for any failure or delay in performing our obligations where that failure or delay results from an event outside our reasonable control.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/08/paragraphs/02.txt","content":"8.2 Events outside our control include strikes, supply-chain interruptions, transport disruption, customs holds, war, terrorism, epidemic or pandemic events, natural disasters, network failures, and other events that make performance commercially impracticable despite reasonable mitigation efforts.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/08/title.txt","content":"EVENTS OUTSIDE OUR CONTROL","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/09/paragraphs/01.txt","content":"9.1 These Terms and any contract formed under them are governed by Swiss law, without prejudice to mandatory consumer protections that may apply in your country of residence.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/09/paragraphs/02.txt","content":"9.2 The courts of Zurich, Switzerland have exclusive jurisdiction over disputes arising under these Terms, except where mandatory law gives consumers the right to bring claims in another court.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/09/title.txt","content":"GOVERNING LAW AND JURISDICTION","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/10/paragraphs/01.txt","content":"10.1 We may transfer or assign our rights and obligations under these Terms as part of a corporate reorganization, sale, or transfer of the business, provided this does not reduce your mandatory legal rights.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/10/paragraphs/02.txt","content":"10.2 You may not transfer your rights or obligations under these Terms without our prior written consent.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/10/paragraphs/03.txt","content":"10.3 These Terms apply only to the contract between you and us. No third party has any right to enforce any part of them unless mandatory law states otherwise.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/10/paragraphs/04.txt","content":"10.4 If any provision is found invalid or unenforceable, the remaining provisions will remain in full force and effect.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/10/paragraphs/05.txt","content":"10.5 If we delay in enforcing any right under these Terms, that delay does not waive our right to enforce it later.","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/sections/10/title.txt","content":"MISCELLANEOUS","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/ui/contact-heading.txt","content":"Order and Legal Contact","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/ui/effective-date-label.txt","content":"Effective date","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/ui/sections-heading.txt","content":"Detailed Legal Sections","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/ui/summary-heading.txt","content":"At a Glance","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/ui/toc-aria-label.txt","content":"Terms of Sale sections","lastModified":"2026-03-24T12:34:28.923Z"},{"relativePath":"structured/termsofsales/ui/toc-title.txt","content":"Table of Contents","lastModified":"2026-03-24T12:34:28.923Z"}],"metadata":{"source":"page-content","schema":"2025-11-05"}}