{"pageKey":"Help_Center","slug":"help-center","locale":"en-US","localeResolved":"en-US","fallbackApplied":false,"version":"help-center@2026-10-07T12:42:52.724Z","lastModified":null,"canonicalUrl":"https://www.merchandaise.com/en-us/help-center","payload":{"slug":"help-center","purpose":"llm-help-center","title":"Help Center: Design, Quotes & Orders | MerchandAise","description":"Get help with custom product design, real-time 3D, quotes, order status and technical issues. Find practical answers and the right MerchandAise support path.","sections":[{"heading":"How can we help?","paragraphs":["Find your next step, from creating a product in 3D to checking an order or getting help with a technical issue."]},{"heading":"Find the right path","items":[{"title":"An existing order","description":"Check the latest status in your account. Have your order reference ready if you need help.","url":"/en-us/profile/orders"},{"title":"Designing a product","description":"Explore product examples, artwork techniques and the steps from an idea to a design.","url":"/en-us/tutorials"},{"title":"A product or quote","description":"Share your idea, quantity, budget and delivery needs so we can discuss the next step.","url":"/en-us/contact"},{"title":"Something isn’t working","description":"Report a broken page or share feedback about the experience.","url":"/en-us/bug-report"}],"list":["View my orders: /en-us/profile/orders","Browse tutorials: /en-us/tutorials","Discuss my project: /en-us/contact","Report an issue: /en-us/bug-report"]},{"heading":"A few helpful answers.","paragraphs":["What to know as you move from an idea to a design, quote and order."],"items":[{"title":"Do I need design experience to get started?","description":"You can start with words, an image or a supported product. AI-assisted design helps you describe your idea and refine it through feedback. The 3D configurator lets you inspect the product, try supported colors and place artwork. You do not need to arrive with a finished design."},{"title":"What does the 3D preview show?","description":"The interactive preview helps you review the shape, colors and artwork placement on supported products in real time. A screen preview is not a physical sample. Confirm the exact specification, approval requirements and any sample arrangements for your project before production."},{"title":"How do I confirm price, quantity and delivery?","description":"Share the product, design, quantity and delivery destination, plus any budget or target date. Price, minimum quantity, availability and timing depend on that specific combination. Review the current quote and its terms before committing; an estimate or requested date is not a confirmed offer or delivery date."},{"title":"Where can I check my order?","description":"Sign in and open your order history to see the latest available status. For a question about an active order, contact support with your order reference and what you need help with. Include your required date if timing matters."},{"title":"Can I request a product I cannot find?","description":"Yes. Send your idea or reference image with the intended use, approximate quantity, budget and delivery needs. We can review the request and discuss possible next steps. A request does not mean that a matching product is already available or ready to order."},{"title":"How should I report a technical problem?","description":"Use Report Issue and include the page address, steps you followed, what you expected and what happened. Your device and browser can help us reproduce it. Remove passwords, payment details and private information from screenshots or recordings. For an order question, contact support with the order reference."}]},{"heading":"Still need a hand?","paragraphs":["Email support with your question and any relevant order reference. For a new product idea or quote, use the project contact page above."],"items":[{"title":"Email support","description":"mailto:support@merchandaise.com?subject=MerchandAise%20support"},{"title":"Browse tutorials","description":"/en-us/tutorials"}]}],"source":{"type":"page-copy","id":"Help_Center"}},"metadata":{"source":"route-owned-source","schema":"2025-11-05"}}