The contract behind every MerchandAise order
These terms explain how Hutter Products GmbH turns an approved design and supplier-backed quote into one accountable order, including digital proof, genuine production sample, production release, delivery, and remedies.

Last updated: July 28, 2026
Contract version: 2026-07-28.en-us.v1
Content digest: sha256:0fcaa16c6d7a9ca0d3dbece97575f722214bebba1da7ec4081c32043dd627b95
Status: Approved for end-to-end testing

The “en-us” address selects source-English content; it does not by itself mean that checkout, delivery, or consumer sales are available in the United States. Order eligibility depends on the buyer, product, quantity, destination, and confirmed sales lane.
This source-English version is approved for product QA. The overview and quick answers are navigation aids; the detailed terms, applicable buyer or lane schedule, and order confirmation form the contract. Legal review remains a separate production-launch gate.

What this contract means for your order
Your seller
Hutter Products GmbH is your contracting seller and Merchant of Record. Production partners do not replace Hutter as the accountable buyer-facing party.

When the order is binding
Only when Hutter issues an order confirmation that identifies the accepted quote, design, quantity, destination, and applicable schedules.

When mass production begins
Only after you explicitly approve the exact digital proof and the genuine production sample identified for the order. Silence never counts as approval.

Who handles a problem
You contact Hutter. We coordinate production partners, carriers, replacement, repair, reproduction, credit, or refund as the applicable contract and law require.

Who imports a DAP shipment
Only where the order schedule expressly states DAP [named place], Incoterms® 2020, the business buyer acts as importer and pays the disclosed import-side charges.

What the URL means
The en-us route is a language route, not a promise that a particular country, consumer, product, or delivery lane is enabled.

Your order journey
Each checkpoint preserves the exact commercial and production state accepted by both sides.

1. Supplier-backed quote
Price, MOQ, product, decoration method, quantity, destination, validity period, and expected timing are tied to one quote version.

2. Order confirmation
Hutter accepts the order and identifies the controlling quote, design, schedules, payment terms, and delivery rule.

3. Digital proof
You review and explicitly approve the exact production artwork and configuration version.

4. Genuine production sample
You review a sample made through the intended production process and explicitly approve or request changes.

5. Production release
Mass production begins only after both approvals, required payment, compliance checks, and any buyer inputs are complete.

6. Dispatch and delivery
Hutter coordinates one or more production partners and records the agreed delivery rule, destination, tracking, and risk transfer.

7. Remedy if needed
Hutter remains the buyer-facing contact for shortages, damage, defects, nonconformity, safety action, or other fulfilment issues.

1. SELLER, SCOPE, AND CONTACT
1.1 These Terms of Sale govern products and related order services sold through MerchandAise by Hutter Products GmbH (“Hutter”, “we”, “us”, or “our”), Fortunastrasse 5, 9437 Marbach, Switzerland, Swiss UID CHE-284.907.929. MerchandAise is the commerce platform operated by Hutter.
1.2 Hutter is the buyer-facing seller and Merchant of Record for an Order unless an Order Confirmation expressly and lawfully identifies a different contracting arrangement. Suppliers, decorators, factories, logistics providers, and other production partners perform services for Hutter and do not replace Hutter as the Buyer’s accountable contracting seller.
1.3 These Terms apply only when an Order Confirmation incorporates this exact document version. Browsing, designing, requesting a quote, or receiving an automated acknowledgement does not by itself create a sales contract.
1.4 Automated paid checkout is available only for products, Buyer types, quantities, destinations, payment methods, and fulfilment lanes that Hutter has expressly approved. Other requests may be handled through a manual quote and remain non-binding until confirmed.
1.5 Questions, complaints, safety notices, or delivery issues may be sent to sales@merchandaise.com or raised through the support channel shown in the Order Confirmation. Urgent suspected infringement or security issues should use the reporting channel stated in the Terms of Use.

2. DEFINITIONS
2.1 “Buyer” means the person or organization identified in the Order Confirmation. “Business Buyer” means a Buyer acting mainly for trade, business, craft, professional, club, association, school, event, or organizational purposes. “Consumer” means a natural person acting mainly outside a trade, business, craft, or profession where applicable law treats that person as a consumer.
2.2 “Order” means the contract formed under Section 4. “Order Confirmation” means Hutter’s durable acceptance record. “Order Schedule” means the transaction-specific record of the product, Buyer type, quantity, price, destination, delivery rule, payment terms, and controlling versions.
2.3 “Quote” means Hutter’s supplier-backed commercial proposal. “Design Version” means the identified configuration, artwork, placement, colour, material, size allocation, and other production inputs. “Digital Proof” means the exact production artwork or configuration submitted for approval.
2.4 “Genuine Production Sample” means a physical sample produced through the intended or expressly disclosed representative production process. A generic blank, stock photograph, 3D render, digital mock-up, pre-production reference, or unrelated sample is not a Genuine Production Sample.
2.5 “Personalized Product” means an existing supported product modified through permitted artwork, colour, name, number, print, embroidery, size allocation, or other supported options. “Customized Product” means a product whose physical construction, components, pattern, tooling, material system, or other structural properties are changed.
2.6 “Production Release” means Hutter’s recorded authorization for mass production after all required approvals, payment conditions, Buyer inputs, and compliance checks are complete. No expiry of time, silence, inactivity, or failure to reply is a Production Release.

3. CONTRACT DOCUMENTS, BUYER TYPE, AND ORDER OF PRECEDENCE
3.1 The Order consists of, in descending order of priority: (a) any signed amendment; (b) the Order Confirmation and Order Schedule; (c) an expressly incorporated lane, Business Buyer, or Consumer schedule; (d) the accepted Quote; (e) these Terms; and (f) the Terms of Use for platform matters. A more specific document controls only for the subject it addresses.
3.2 The Order Confirmation must identify the Buyer type. Current self-serve checkout is intended for approved Business Buyers. A Consumer sale exists only where Hutter expressly offers and confirms a Consumer lane; Section 15 then applies in addition to mandatory law.
3.3 The language segment in the website address selects content presentation. It does not determine the Buyer’s legal status, tax treatment, delivery eligibility, importer role, governing consumer law, or the country in which Hutter has agreed to sell.
3.4 If an Order Confirmation, Quote, checkout disclosure, or schedule conflicts with mandatory law, mandatory law prevails. If the documents contain an unintended conflict that cannot be resolved by this Section, the interpretation that preserves the expressly accepted product and mandatory Buyer rights applies while the parties promptly clarify the record.
3.5 Supplier agreements, internal routing, cost records, settlement data, and private production-partner identities are not part of the Buyer’s Order except to the extent disclosure is required for product safety, customs, regulatory compliance, or mandatory law.

4. QUOTES, ORDER SUBMISSION, AND CONTRACT FORMATION
4.1 Product pages, previews, estimated prices, AI outputs, and availability statements are invitations to request or submit an Order unless expressly labelled as a confirmed Quote. A Quote is valid only for its stated period and exact product, Design Version, decoration method, quantity, size allocation, destination, delivery assumptions, currency, and supplier-knowledge version.
4.2 Before submitting an Order, the Buyer must review the product, Personalization or Customization, quantity, size allocation, delivery details, Buyer type, price, taxes, delivery rule, payment terms, and incorporated documents. The checkout provides a correction opportunity before submission.
4.3 Submission is the Buyer’s offer to purchase. An automated acknowledgement confirms receipt only. A binding Order forms when Hutter sends an Order Confirmation identifying the accepted Quote and Design Version. A dispatch notice does not serve as the first acceptance of an Order already taken into production.
4.4 Hutter may reject, pause, or require a revised Quote for inaccurate data, unavailable capacity, pricing or specification errors, sanctions or fraud risk, missing compliance evidence, unsupported artwork, safety concerns, failed payment checks, or a lane that is not approved.
4.5 A change to the product, Design Version, material, decoration method, quantity, size allocation, destination, required date, delivery rule, or other Quote dependency may invalidate the Quote. The change becomes binding only after Hutter issues and the Buyer accepts the revised commercial record.
4.6 Hutter will provide the Order Confirmation electronically and without undue delay. The Buyer should retain it together with the incorporated Terms and schedules.

5. PERSONALIZATION, CUSTOMIZATION, AI, AND INTELLECTUAL PROPERTY
5.1 Personalized Products use supported product options. Customized Products may require engineering, new tooling, additional compliance evidence, minimum volumes, additional samples, longer lead times, and a separate Quote. Hutter will identify the applicable category where it affects the Order.
5.2 The Buyer must provide accurate instructions, dimensions, names, numbers, colours, files, and other inputs and must review how those inputs appear in the controlling Design Version. Production tolerances and material behaviour may prevent exact screen-to-object colour or placement identity; the accepted specification and disclosed tolerances control.
5.3 The Buyer retains rights it lawfully holds in submitted content. The Buyer grants Hutter and the production partners selected by Hutter a non-exclusive, worldwide, royalty-free licence for the Order term to host, inspect, adapt for production, reproduce, manufacture, package, transport, and retain necessary evidence of that content solely to quote, fulfil, support, enforce, or comply with law for the Order.
5.4 The Buyer represents that it has the rights, permissions, licences, consents, and organizational authority needed for all logos, artwork, names, likenesses, prompts, reference images, trademarks, and other submitted or approved content. AI-assisted generation does not guarantee originality, non-infringement, accuracy, or fitness for production.
5.5 Hutter may pause or cancel quoting or production where content appears unlawful, infringing, deceptive, unsafe, sanctioned, or inconsistent with platform policies. Hutter may request evidence of rights. A Business Buyer is responsible for substantiated third-party claims caused by content it supplied or directed, subject to Section 16 and applicable law.
5.6 Approval of a Digital Proof or Genuine Production Sample confirms the visible and disclosed specification only. It does not waive rights concerning concealed defects, undisclosed deviations, unlawful content inserted by another party, or product-safety obligations.

6. DIGITAL PROOF, GENUINE SAMPLE, AND PRODUCTION RELEASE
6.1 Every Personalized or Customized Order requires explicit approval of the exact Digital Proof identified by version, date, and Order reference. The Buyer must check content, spelling, numbering, placement, size, colour references, decoration method, and configuration.
6.2 Every Personalized or Customized Order also requires explicit approval of a Genuine Production Sample identified by version, date, and Order reference before mass production. The Order Schedule will state any sample price, shipping cost, expected timing, and whether destructive testing prevents return of the sample.
6.3 Hutter will record approval or rejection through the designated workflow. Silence, an expired review window, prior approval of another version, payment, attendance at a meeting, or approval of a digital render does not approve the Digital Proof or Genuine Production Sample.
6.4 If the Buyer requests a change, Hutter may issue a revised Design Version, Quote, sample charge, or timing estimate. Any change that affects the physical result requires renewed approval of the affected Digital Proof and, where reasonably necessary, a new Genuine Production Sample.
6.5 Mass production begins only after Hutter records the Production Release. Required production lead time begins on the date stated in the Order Schedule, which will not be earlier than completion of both approvals, required payment, final Buyer inputs, and compliance checks.
6.6 Hutter may refuse Production Release if approval evidence is incomplete, inconsistent, stale, or linked to the wrong version. Hutter will not substitute a production partner, technique, material, or specification in a way that materially changes the approved result without notice and any renewed approval reasonably required.

7. PRICE, PAYMENT, TAX, REFUNDS, AND CHARGEBACKS
7.1 The Buyer pays the price in the accepted Quote and Order Confirmation, including separately disclosed delivery, sample, tooling, service, and tax amounts. Estimates are not final charges. Amounts described as payable at import are not collected by Hutter unless the Order Schedule expressly says otherwise.
7.2 Payment timing may include full prepayment, a deposit and balance, invoice terms, an approved purchase order, or another method stated in the Order Schedule. Hutter may withhold Production Release, dispatch, title documents, or other performance while an undisputed amount is overdue.
7.3 Hutter may authorize or capture payment as disclosed in checkout. Payment providers may apply their own service terms. The Buyer must not submit a chargeback for a known or resolvable fulfilment issue without first giving Hutter a reasonable opportunity to investigate, but nothing prevents a Consumer from using a non-waivable card or payment right.
7.4 Approved refunds are made to the original payment method where practicable, unless the parties lawfully agree otherwise. Processing time depends on the payment provider. A refund does not include duties or taxes paid directly to customs authorities unless Hutter collected them and applicable law requires their refund.
7.5 Hutter may correct an obvious price or tax error before acceptance. After acceptance, Hutter may request an amendment only where the Buyer changes the Order, supplied data was materially inaccurate, a mandatory public charge changes, or the Order documents expressly allocate the change. The Buyer may reject the amendment unless the change is legally unavoidable, in which case either party may cancel the affected unperformed part with an appropriate refund.
7.6 Invoices, receipts, credits, and payment records may be delivered electronically. The Buyer must provide accurate billing, tax, exemption, importer, and purchase-order information.

8. BUYER CHANGES, CANCELLATION, AND WITHDRAWAL
8.1 The Buyer may withdraw an Order submission before Hutter accepts it. After acceptance, cancellation requires Hutter’s written agreement except where these Terms or mandatory law provide a right to cancel.
8.2 Before Production Release, Hutter will assess a requested cancellation in good faith. The Buyer may be charged only for properly disclosed, non-recoverable work and commitments already incurred, such as design adaptation, tooling, samples, reserved capacity, materials, or third-party cancellation charges, subject to mandatory law.
8.3 After Production Release, Personalized or Customized Products generally cannot be cancelled for convenience because production is committed to the approved specification. Hutter may agree to stop work where operationally possible, with the Buyer paying the agreed price less costs reasonably avoided.
8.4 A statutory distance-selling withdrawal right may not apply to goods made to the Consumer’s specifications or clearly personalized. This exception does not remove rights for defects, nonconformity, damage, non-delivery, misleading information, or product-safety issues.
8.5 If Hutter cancels because it cannot lawfully or reasonably fulfil the Order and the Buyer is not responsible, Hutter will refund amounts paid for the cancelled part without undue delay. If only part is affected, the Buyer may cancel the remainder where the parts are commercially interdependent.

9. DELIVERY, MULTI-SUPPLIER ORDERS, TITLE, AND RISK
9.1 The Order Schedule states the delivery address, delivery rule, expected dispatch or delivery window, and whether partial deliveries are permitted. Dates are estimates unless expressly guaranteed in the Order Confirmation.
9.2 Hutter may coordinate several production partners or shipments for one Order. This remains one buyer-facing Hutter contract. Hutter is responsible for coordinating the combined delivery and Buyer remedy; the Buyer is not required to pursue a production partner for a contractual remedy.
9.3 Hutter may make a partial delivery where disclosed, operationally reasonable, and not materially prejudicial to the Buyer. Additional delivery charges caused solely by Hutter’s chosen split are not payable unless included in the accepted Quote or later agreed.
9.4 Risk transfers under the delivery rule stated in the Order Schedule. If no special trade term applies, risk transfers when the Buyer or its designated recipient receives the products, subject to mandatory Consumer law. Title transfers only after Hutter receives all amounts due for the products, to the extent permitted by law.
9.5 The Buyer must provide a complete deliverable address, access information, contact person, and any reasonable receiving instructions. Reasonable storage, return, redelivery, or disposal costs caused by the Buyer’s failure to accept delivery may be charged after notice, subject to mandatory law.
9.6 Hutter remains responsible for selecting and instructing carriers within the agreed delivery contract. Carrier or customs involvement does not by itself release Hutter from obligations that remain with the seller under the Order or mandatory law.

10. CUSTOMS AND DAP BUSINESS LANES
10.1 DAP applies only when the Order Schedule expressly states “DAP [exact named place], Incoterms® 2020” for an approved Business Buyer lane. A generic reference to a country, region, language route, or “international delivery” does not create DAP terms.
10.2 Under that DAP schedule, Hutter arranges and pays carriage to the named place and bears the transport risk until the products are placed at the Buyer’s disposal on the arriving means of transport, ready for unloading, at that place. The Buyer is responsible for unloading unless the Order Schedule states otherwise.
10.3 The Business Buyer acts as importer of record and is responsible for import clearance, importer or EORI and tax identification, import licences, product-import permissions, duties, import VAT/GST, brokerage, disbursement, and other import-side charges not expressly included in the Quote.
10.4 Hutter is responsible for export formalities and any transit formalities allocated to the seller under DAP. Each party must timely provide accurate documents and reasonable cooperation needed for its allocated formalities.
10.5 If the Buyer fails to provide importer information, clear the products, pay import charges, or accept delivery, resulting delay, storage, return, destruction, re-export, and redelivery costs may be charged to the Buyer after reasonable notice. Hutter will take reasonable mitigation steps.
10.6 DDP or another Incoterms® rule applies only if separately approved and stated with an exact named place in the Order Schedule. Hutter does not become importer of record merely because checkout collected some taxes or delivery charges.

11. DELAYS AND EVENTS OUTSIDE REASONABLE CONTROL
11.1 A party is not liable for delay caused by an event outside its reasonable control to the extent that the affected party could not reasonably prevent or overcome the effect. Examples may include natural disaster, war, government action, widespread transport closure, epidemic restrictions, major utility or network failure, labour disruption, or an unexpected customs hold not caused by that party.
11.2 The affected party must notify the other party without undue delay, describe the expected impact where reasonably possible, continue reasonable mitigation, and resume performance when the impediment ends.
11.3 Supplier or carrier failure is not automatically an event outside Hutter’s control. Hutter must use reasonable contractual, routing, backup, and mitigation measures consistent with the Order. Hutter remains the Buyer’s contact and must provide meaningful updates.
11.4 If a material delay continues beyond a long-stop date stated in the Order Schedule, either party may cancel the unperformed affected part by notice. If no long-stop date is stated, the Buyer may set a reasonable additional period where applicable law permits and cancel after that period expires. Hutter will refund the cancelled unperformed part, less any amount lawfully due for conforming separable work accepted by the Buyer.
11.5 Nothing in this Section reduces a mandatory Consumer remedy for late or non-delivery.

12. INSPECTION, DEFECTS, WARRANTY, AND REMEDIES
12.1 Products must materially conform to the accepted specification, approved versions, disclosed tolerances, quantity, and applicable safety and legal requirements at delivery. A Genuine Production Sample approval does not authorize undisclosed deviation in mass production.
12.2 The Buyer should inspect deliveries promptly and report shortage, visible transit damage, or apparent nonconformity with the Order number, affected quantity, description, and reasonable evidence. A Business Buyer should normally report an apparent issue within ten business days and a latent issue promptly after discovery. These operational periods do not shorten a non-waivable Consumer right.
12.3 Do not return products without Hutter’s instructions where prior authorization is reasonably needed for safe, traceable, or economical handling. Lack of authorization alone does not extinguish a valid mandatory claim. Hutter may request photographs, samples, batch references, preservation of packaging, or a reasonable inspection.
12.4 Depending on the issue, proportionality, urgency, and applicable law, Hutter may repair, reproduce, replace, complete a shortage, reduce the price, issue credit, or refund the affected part. Hutter bears reasonable return or collection costs for a substantiated defect where law or the Order requires.
12.5 Business Buyer warranty claims are limited to twelve months from delivery unless the Order Schedule provides longer, but this does not exclude fraudulently concealed defects, express longer guarantees, product-safety duties, or liability that cannot lawfully be limited. Consumer conformity and limitation periods remain those required by applicable mandatory law, including a minimum two-year period where that law requires it.
12.6 A remedy is not due for ordinary wear, misuse, improper laundering or storage, unauthorized modification, or a deviation caused solely by inaccurate Buyer data that the Buyer approved after clear presentation. This exclusion does not apply where Hutter or a production partner should reasonably have identified a safety-critical or manifest error before production.

13. PRODUCT SAFETY, COMPLIANCE, AND RECALLS
13.1 Hutter will provide or make available product identification, manufacturer or responsible-person information, warnings, instructions, and compliance information required for the approved sales lane. Mandatory disclosures may identify a production partner even where supplier relationships are otherwise private.
13.2 The Buyer must follow warnings and intended-use, age, care, storage, and distribution instructions and must not remove legally required labels. A Business Buyer that resells or distributes products must preserve required traceability and safety information and cooperate with lawful corrective action.
13.3 Each party must promptly notify the other of a suspected serious safety issue, regulatory notice, or recall affecting the products. Hutter may stop dispatch, notify affected Buyers, request quarantine or return, provide corrective instructions, repair, replace, refund, or take other proportionate action.
13.4 Hutter coordinates the buyer-facing safety response and legally required notices. Allocation of final costs between Hutter and a production partner does not delay a Buyer remedy or required protective action.
13.5 The Buyer must not market or relabel products with unsupported certification, sustainability, medical, protective, origin, or performance claims.

14. BUSINESS BUYER SCHEDULE
14.1 A person ordering for a Business Buyer confirms authority to bind that organization and that the Order is for business or organizational purposes. Hutter may request registration, tax, purchasing-authority, sanctions, credit, or importer evidence.
14.2 The Business Buyer is responsible for checking that the product, warnings, packaging, language, distribution plan, and intended use are suitable for its disclosed market and users, except for matters Hutter expressly undertakes or mandatory law allocates to the seller.
14.3 The Business Buyer must not set off or withhold an undisputed payment because of an unrelated claim, except where mandatory law permits. The parties should preserve relevant evidence and cooperate to mitigate loss.
14.4 Any indemnity under these Terms applies only to third-party claims caused by the indemnifying party’s breach, unlawful instruction, or content; it is subject to prompt notice, reasonable control of defence, cooperation, mitigation, and the liability rules in Section 16.
14.5 Purchase-order boilerplate or Buyer procurement terms do not amend the Order unless Hutter expressly accepts the amendment in a signed or clearly identified written record.

15. CONSUMER SCHEDULE AND MANDATORY RIGHTS
15.1 This Section applies only where Hutter expressly offers and confirms a Consumer Order. Nothing in these Terms removes a right or remedy that applicable Consumer law does not allow the parties to waive or limit.
15.2 Before a Consumer is bound, Hutter will provide the seller identity, main product characteristics, total price or calculation method, delivery restrictions and timing, payment arrangements, complaint contact, applicable cancellation information, legal guarantees, and other mandatory pre-contract information. Confirmation will be provided on a durable medium.
15.3 Where a statutory withdrawal right exists, the Consumer receives the required instructions and form. A lawful exception may apply to products made to the Consumer’s specifications or clearly personalized. The exception does not affect remedies for defect, nonconformity, damage, non-delivery, misleading information, or safety.
15.4 Consumer products carry the mandatory legal conformity or defect protection applicable to the sale. Any commercial warranty is additional and does not replace those rights.
15.5 Risk remains with Hutter until the Consumer, or a third party designated by the Consumer other than the carrier, physically receives the products where mandatory law so provides.
15.6 A Consumer may use the complaint, court, regulator, ombudsman, or alternative-dispute route available under mandatory law. An exclusive Business Buyer forum, notice deadline, warranty limit, or liability cap in these Terms does not apply where it would unlawfully restrict the Consumer.

16. LIABILITY AND LOSS
16.1 Nothing limits liability for wilful misconduct, fraud, fraudulent concealment, gross negligence where it cannot be limited, death or personal injury caused by negligence, product-safety responsibility, breach of mandatory Consumer rights, or any other liability that applicable law does not permit the parties to exclude or limit.
16.2 Subject to Section 16.1, Hutter is responsible for direct, reasonably foreseeable loss caused by its breach of the Order. Hutter does not exclude responsibility merely because performance was delegated to a production partner or carrier.
16.3 For a Business Buyer and subject to Section 16.1, neither party is liable for indirect or consequential loss or for lost profit, lost opportunity, loss of goodwill, or business interruption that was not expressly identified and accepted as a special risk in the Order Schedule.
16.4 For a Business Buyer and subject to Section 16.1, each party’s aggregate liability arising from an Order is limited to the amount paid or payable for that Order. This cap does not apply to the Buyer’s payment obligations or to a third-party intellectual-property claim caused by content the Buyer supplied without the necessary rights.
16.5 Each party must take reasonable steps to prevent and mitigate loss and must not recover the same loss twice. Consumer liability is governed by mandatory law where it provides greater protection.

17. COMPLAINTS, GOVERNING LAW, FORUM, AND CISG
17.1 The Buyer should first contact sales@merchandaise.com with the Order number and a concise description of the issue. Hutter will acknowledge the complaint, assign a traceable reference where appropriate, investigate with relevant partners, and communicate the proposed resolution or next step.
17.2 The parties should attempt good-faith resolution before proceedings where urgency and limitation periods permit. This does not prevent an application for interim relief, a card or statutory complaint, a regulator report, or action needed to preserve a claim.
17.3 The Order and these Terms are governed by substantive Swiss law, excluding its conflict-of-laws rules, except that a Consumer retains mandatory protection provided by the law applicable under mandatory conflict rules.
17.4 For Business Buyers, the courts competent at Hutter Products GmbH’s registered office have exclusive jurisdiction, unless the Order Schedule expressly provides arbitration or another forum. Consumer jurisdiction remains governed by mandatory law.
17.5 The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded from Business Buyer Orders unless the Order Schedule expressly states that it applies.
17.6 If a mandatory alternative dispute-resolution or online complaint channel applies to a Consumer Order, Hutter will provide the required information in the Consumer Schedule or Order Confirmation.

18. VERSION, LANGUAGE, NOTICES, AND MISCELLANEOUS
18.1 The incorporated contract is document merchandaise-terms-of-sale, version 2026-07-28.en-us.v1, with content digest sha256:0fcaa16c6d7a9ca0d3dbece97575f722214bebba1da7ec4081c32043dd627b95. Hutter records the accepted version, digest, locale, time, Buyer, Quote, and Order reference.
18.2 A later website version does not change an existing Order unless the parties lawfully agree. Hutter may update terms for future Orders and will publish a new version, effective or updated date, and a meaningful change summary.
18.3 The en-us version is the source-English version. A translated version applies only where the Order Confirmation identifies that exact approved translation. If an informational translation conflicts with the incorporated version, the incorporated version controls, subject to mandatory language law.
18.4 Notices concerning an Order may be sent to the email, account inbox, or postal address recorded for the parties. A notice is effective when received or when the applicable contract or mandatory law deems it received.
18.5 The Buyer may not assign the Order without Hutter’s prior written consent, not to be unreasonably withheld for a legitimate business transfer. Hutter may assign the Order as part of a business transfer if this does not reduce mandatory Buyer rights.
18.6 If part of the Order is invalid or unenforceable, it is adjusted only to the minimum extent needed and the remainder continues. Delay in enforcing a right is not a waiver. No third party may enforce the Order except where the Order or mandatory law expressly provides otherwise.
18.7 The Order is the entire agreement about its sale subject to mandatory law and any liability for fraud. Electronic signatures, click acceptance, and durable electronic records may be used where lawful.

Quick answers
Who is my seller?
Hutter Products GmbH is your contracting seller and Merchant of Record. Hutter remains your accountable contact even when several production partners help fulfil the order.

When can mass production start?
Only after you explicitly approve the exact digital proof and genuine production sample, required payment and inputs are complete, and Hutter records Production Release. Silence is never approval.

Can I change or cancel a personalized order?
Before Production Release, Hutter will assess changes or cancellation and disclose committed costs. After Production Release, convenience cancellation is generally unavailable, without affecting mandatory defect, nonconformity, delivery, or safety rights.

Who handles import under DAP?
Only when the Order Schedule states DAP [exact named place], Incoterms® 2020, the Business Buyer handles import clearance and import-side charges. The en-us route alone does not create DAP or US availability.

What if something is wrong?
Contact Hutter with the Order number and evidence. Depending on the issue and applicable law, the remedy may be completion, repair, reproduction, replacement, price reduction, credit, or refund.

Does this summary replace the detailed terms?
No. The detailed terms, applicable Buyer or lane schedule, accepted Quote, and Order Confirmation form the contract in the stated order of precedence.

What changed in this version
- Identifies Hutter Products GmbH as the buyer-facing seller and Merchant of Record.
- Adds version-specific digital-proof and genuine-production-sample approval before mass production.
- Adds quote versioning, buyer changes, multi-supplier fulfilment, DAP delivery, product safety, and buyer-remedy rules.
- Separates business-buyer rules from mandatory consumer protections and states the CISG position.

Questions about these Terms or a specific Order? Contact Hutter Products GmbH at sales@merchandaise.com or +41 71 723 12 18 and include the Order or Quote reference where available.