{"pageKey":"Contact","slug":"contact","locale":"fr","localeResolved":"fr","fallbackApplied":false,"version":"contact@2026-03-19T08:41:49.247Z","lastModified":"2026-03-19T08:41:49.247Z","canonicalUrl":"https://www.merchandaise.com/fr/contact","payload":{"slug":"contact","purpose":"llm-contact","title":"Contacter MerchandAise","description":"Contactez MerchandAise pour le sourcing de merchandise, les programmes textiles de marque, le support client ou l’onboarding fournisseur. Nous relions brief, aperçu 3D, devis et production dans un flux clair.","sections":[{"heading":"Contacter MerchandAise","paragraphs":["Contactez MerchandAise pour le sourcing de merchandise, les programmes textiles de marque, le support client ou l’onboarding fournisseur. Nous relions brief, aperçu 3D, devis et production dans un flux clair."],"list":["Temps de réponse moyen : moins d’un jour ouvré","Support : lundi-vendredi, 08:00-18:00 CET","Les candidatures fournisseurs sont revues chaque semaine"]},{"heading":"Routed contact intake","paragraphs":["The contact route includes an intent-aware brief form that routes enterprise, partner, developer, API, and AI agent or MCP requests to the right MerchandAise owner."],"items":[{"title":"Send the right team a clear brief (/contact?intent=general)","description":"Tell us what you are trying to build and we will route the request to sales, partnerships, or integrations. Owner: Growth team. Priority: Standard routing. Prompt: Include the business goal, audience, volume, timeline, and any constraints."},{"title":"Request an enterprise pilot review (/contact?intent=enterprise-pilot)","description":"Share the buying motion, rollout scope, compliance needs, and expected volume for an enterprise merchandise program. Owner: Enterprise team. Priority: High-priority routing. Prompt: Include teams involved, approval flow, launch date, order volume, and procurement requirements."},{"title":"Propose a strategic partnership (/contact?intent=partner-program)","description":"Send partnership context so the team can qualify fit, commercial motion, and the best next conversation. Owner: Partnerships team. Priority: High-priority routing. Prompt: Include your company profile, customer segment, proposed motion, and expected shared value."},{"title":"Apply for affiliate or referral partnership (/contact?intent=affiliate-partner)","description":"Share your audience, traffic sources, and referral model so we can review channel fit. Owner: Partnerships team. Priority: Standard routing. Prompt: Include audience size, traffic channels, target customer profile, and preferred referral setup."},{"title":"Apply as an implementation partner (/contact?intent=agency-partner)","description":"Tell us how your agency supports merchandise, brand systems, ecommerce, or client operations. Owner: Partnerships team. Priority: High-priority routing. Prompt: Include client types, delivery services, regions served, and the merchandising workflows you support."},{"title":"Request an integration review (/contact?intent=developer-integration-review)","description":"Share the integration use case, data flow, and launch path so our integrations team can qualify the work. Owner: Integrations team. Priority: High-priority routing. Prompt: Include the systems involved, endpoints needed, auth model, data flow, and launch timeline."},{"title":"Request API integration guidance (/contact?intent=api-integration-review)","description":"Tell us which product, order, supplier, or reporting workflows you want to connect with MerchandAise. Owner: Integrations team. Priority: High-priority routing. Prompt: Include API use case, expected volume, authentication needs, webhook needs, and technical owner."},{"title":"Request AI agent or MCP review (/contact?intent=agent-mcp-review)","description":"Share the agent workflow, tool access, guardrails, and business outcome before any MCP implementation work. Owner: Integrations team. Priority: Urgent specialist routing. Prompt: Include agent tasks, MCP tools requested, data boundaries, approval steps, and safety requirements."}]},{"heading":"Choisissez le bon canal de contact","paragraphs":["Chaque demande est orientée vers la bonne équipe sales, support, sourcing ou fournisseurs pour obtenir une réponse utile plus vite."],"items":[{"title":"Ventes custom merchandise","description":"Partagez un brief, demandez un prix ou planifiez un programme merchandise avec notre équipe produit et sourcing. Contact: sales@merchandaise.com Link: mailto:sales@merchandaise.com Temps de réponse moyen : moins d’un jour ouvré"},{"title":"Support client","description":"Les clients existants peuvent poser des questions sur les commandes, les fichiers, les délais ou leur compte. Contact: support@merchandaise.com Link: mailto:support@merchandaise.com Support : lundi-vendredi, 08:00-18:00 CET"},{"title":"Partenariats fournisseurs","description":"Présentez votre capacité de production, de marquage, de fulfilment ou vos certifications durables. Contact: partners@merchandaise.com Link: mailto:partners@merchandaise.com Les candidatures fournisseurs sont revues chaque semaine"}]},{"heading":"Contactez notre siège suisse","paragraphs":["MerchandAise GmbH","Fortunastrasse 5","9437 Marbach, Switzerland","+41 71 510 31 91","Des rendez-vous studio sont possibles sur demande pour les échantillons, les matières et les feuilles de route merchandise."],"items":[{"title":"Support : lundi-vendredi, 08:00-18:00 CET"},{"title":"Les candidatures fournisseurs sont revues chaque semaine"},{"title":"Temps de réponse moyen : moins d’un jour ouvré"}]},{"heading":"La suite du processus","items":[{"title":"Découverte","description":"Nous clarifions objectifs, quantités, date de lancement, régions et exigences matière ou certification."},{"title":"Aperçu 3D et prix","description":"Vous recevez des recommandations de preview, des options de sourcing et des scénarios de prix."},{"title":"Plan de production","description":"Nous alignons fichiers, fournisseurs, jalons et livraison pour sécuriser le lancement."}]},{"heading":"Questions fréquentes sur le contact","paragraphs":["Réponses pour les marques, clubs, équipes achat et fournisseurs qui préparent un projet merchandise."],"items":[{"title":"Que faut-il inclure dans le premier message ?","description":"Indiquez catégories, quantités, date cible, régions de livraison, guidelines de marque et exigences matière ou certification."},{"title":"Quand MerchandAise répond-il ?","description":"La plupart des demandes reçoivent une première réponse sous un jour ouvré ; les projets plus larges reçoivent des prochaines étapes sous 48 heures."},{"title":"Pouvez-vous gérer des lancements internationaux ?","description":"Oui. Nous soutenons la planification de production, le routage fournisseur et la livraison en Europe et en Amérique du Nord."}]},{"heading":"Lancer votre brief merchandise","paragraphs":["Envoyez vos besoins, votre calendrier et vos idées produits. Nous recommanderons les matières, le pricing et le setup de production, ou vous pouvez réserver une consultation gratuite sans paiement."],"items":[{"title":"Écrire à l’équipe sales","description":"Primary contact link: mailto:sales@merchandaise.com?subject=Project%20Brief%20%7C%20MerchandAise%20Products"},{"title":"Réserver une consultation gratuite","description":"Secondary booking link: https://cal.eu/merchandaise-ag-gtnk8t/free-consultation"}]}],"source":{"type":"page-copy","id":"Contact"}},"metadata":{"source":"page-content","schema":"2025-11-05"}}