{"pageKey":"Contact","slug":"contact","locale":"en-GB","localeResolved":"en-GB","fallbackApplied":false,"version":"contact@2026-03-19T08:33:18.682Z","lastModified":"2026-03-19T08:33:18.682Z","canonicalUrl":"https://www.merchandaise.com/en-gb/contact","payload":{"slug":"contact","purpose":"llm-contact","title":"Contact MerchandAise for custom merchandise programmes","description":"Speak with MerchandAise about custom merchandise sourcing, branded apparel programmes, customer support, or supplier onboarding for UK and international launches.","sections":[{"heading":"Contact MerchandAise for custom merchandise programmes","paragraphs":["Speak with MerchandAise about custom merchandise sourcing, branded apparel programmes, customer support, or supplier onboarding for UK and international launches."],"list":["Average response time: under one business day","Support hours: Monday-Friday, 08:00-18:00 CET","Supplier applications are reviewed weekly"]},{"heading":"Choose the right contact route","paragraphs":["We route each enquiry to sales, support, sourcing, or supplier specialists so the next step is clear."],"items":[{"title":"Custom merchandise sales","description":"Share a brief, request pricing, or plan a branded merchandise programme with our product and sourcing team. Contact: sales@merchandaise.com Link: mailto:sales@merchandaise.com Average response time: under one business day"},{"title":"Customer support","description":"Ask about order status, artwork checks, delivery timing, or account support. Contact: support@merchandaise.com Link: mailto:support@merchandaise.com Support hours: Monday-Friday, 08:00-18:00 CET"},{"title":"Supplier partnerships","description":"Introduce production capability, decoration services, fulfilment capacity, or sustainability certifications. Contact: partners@merchandaise.com Link: mailto:partners@merchandaise.com Supplier applications are reviewed weekly"}]},{"heading":"Contact our Swiss headquarters","paragraphs":["MerchandAise GmbH","Fortunastrasse 5","9437 Marbach, Switzerland","+41 71 510 31 91","Studio meetings are available by appointment for sampling reviews, material selection, and merchandise roadmap sessions."],"items":[{"title":"Support hours: Monday-Friday, 08:00-18:00 CET"},{"title":"Supplier applications are reviewed weekly"},{"title":"Average response time: under one business day"}]},{"heading":"What happens next","items":[{"title":"Discovery","description":"We clarify goals, quantities, launch window, regions, and any material or certification requirements."},{"title":"Preview and pricing","description":"You receive 3D-preview guidance, sourcing options, and pricing scenarios matched to the brief."},{"title":"Production plan","description":"We align artwork, supplier routing, milestones, and delivery so the launch can move cleanly."}]},{"heading":"Contact questions","paragraphs":["Answers for brands, clubs, procurement teams, and suppliers planning a merchandise project."],"items":[{"title":"What should the first message include?","description":"Share product categories, quantities, launch date, delivery regions, brand guidelines, and any material or certification requirements."},{"title":"How quickly will MerchandAise reply?","description":"Most enquiries receive a first reply within one business day. Multi-product or supplier requests usually receive scoped next steps within 48 hours."},{"title":"Can MerchandAise support international launches?","description":"Yes. We support production planning, supplier routing, and delivery for programmes across Europe and North America."}]},{"heading":"Start your merchandise brief","paragraphs":["Send the requirements, target timeline, and product ideas. We will recommend the right materials, pricing path, and production setup, or you can book a free consultation with no payment required."],"items":[{"title":"Email the sales team","description":"Primary contact link: mailto:sales@merchandaise.com?subject=Project%20Brief%20%7C%20MerchandAise%20Products"},{"title":"Book a free consultation","description":"Secondary booking link: https://cal.eu/merchandaise-ag-gtnk8t/free-consultation"}]}],"source":{"type":"page-copy","id":"Contact"}},"metadata":{"source":"page-content","schema":"2025-11-05"}}