{"pageKey":"Bug_Report","slug":"bug-report","locale":"en-US","localeResolved":"en-US","fallbackApplied":false,"version":"bug-report@2026-09-23T11:40:23.786Z","lastModified":null,"canonicalUrl":"https://www.merchandaise.com/en-us/bug-report","payload":{"slug":"bug-report","purpose":"llm-bug-report","title":"Report an Issue or Share Feedback | MerchandAise","description":"Report a technical issue with MerchandAise or suggest an improvement. Share clear steps, optional screenshots and an email for follow-up.","sections":[{"heading":"Help us make it better.","paragraphs":["Something not working as expected? Tell us what happened, or share an idea for improving MerchandAise."]},{"heading":"Before you send","paragraphs":["You do not need to diagnose the cause. Tell us where you were, what you tried and what happened. Leave out passwords, payment details and private information."],"list":["Report an issue: Choose this when something is broken, incorrect, or stopping you from completing a task.","Feedback: Choose this when the experience works but could be clearer, faster, or more useful."]},{"heading":"Fields and supported inputs","list":["Required fields: title and description.","Optional fields: priority for bug reports, email for follow-up, and up to five image or PDF attachments.","Two submission modes are available: bug report and feedback.","Attachments should help the team reproduce or understand the issue quickly."]},{"heading":"A useful bug report includes","list":["The exact page, route, or flow where the issue happened.","Clear reproduction steps from start to finish.","Expected behavior and actual behavior.","Relevant locale, device, browser, or order stage if the bug depends on context."]},{"heading":"Helpful product feedback includes","list":["What goal you were trying to complete.","What felt confusing, slow, missing, or unexpectedly difficult.","Any suggestion that would make the workflow clearer or faster.","Screenshots or examples when visual context matters."]},{"heading":"What happens next","paragraphs":["Your submission enters our review queue. If you add an email, we may contact you when we need more context."]},{"heading":"Common reporting questions","items":[{"title":"What helps the team reproduce an issue quickly?","description":"Include the page URL, the steps you followed, the expected result, the actual result, and any screenshots that show the problem clearly."},{"title":"Should I use bug report or feedback?","description":"Choose bug report when something is broken or incorrect. Choose feedback when the experience works but could be clearer, faster, or more useful."},{"title":"Can I leave contact details for follow-up?","description":"Yes. Email is optional, but adding it helps the team reach you if they need more detail to reproduce the issue."},{"title":"Where should I ask about an order or delivery?","description":"Use the Help Center to find order guidance and contact support. Include your order reference. This form is for technical problems and product feedback."}]}],"source":{"type":"page-copy","id":"Bug_Report"}},"metadata":{"source":"route-owned-source","schema":"2025-11-05"}}