# Help Center | Orders, design and support

- slug: help-center
- locale: en-US
- localeResolved: en-US
- canonical: https://www.merchandaise.com/en-us/help-center

Find clear answers about MerchandAise orders, design approval, delivery timing, merchandise programs, and how to contact support.

## How can we help?
Start with the situation closest to yours. For an active order or a specific project, send us the details and we will route your request to the right team.

## Start with your situation
Four clear paths cover most questions about orders, product creation, merchandise programs, and technical issues.
- **I have an order. Where can I see its status?:** Sign in and open your order history to see the latest available status. If a delivery is time-sensitive or something does not look right, contact support with your order reference and the date you need it so the team can review the current position.
- **I need help with a design, product, or quote.:** You can begin with words, an image, an existing design, or a supported product. Use the tutorials for step-by-step guidance, or send a project brief if you need help choosing a product or confirming price, minimum quantity, availability, and delivery. A 3D preview supports design decisions; the digital proof and genuine production sample remain the approval gates before production.
- **How do I start a club, event, or company merchandise program?:** Tell us who the merchandise is for, which products you are considering, the approximate quantities, your target date, and how people should order. MerchandAise currently supports programs for clubs, events, and companies, including hosted or embedded storefront planning where the fit is right.
- **I found a technical issue. What should I send?:** Send the page address, a screenshot or short recording, the steps that led to the issue, and your device and browser. Do not include passwords or payment details. If the issue affects an order, include the order reference so support can connect the report to the correct case.

## Still need a person?
Send one concise request with the relevant order reference, quantities, deadline, screenshots, or project context. We will route it to the right team.
- **Contact support:** mailto:support@merchandaise.com?subject=MerchandAise%20support
- **Browse tutorials:** /en-us/tutorials