# Contact MerchandAise - slug: contact - locale: en-US - localeResolved: en-US - canonical: https://www.merchandaise.com/en-us/contact Speak with MerchandAise about custom merchandise sourcing, branded apparel programs, customer support, or supplier onboarding. We help brands, clubs, and procurement teams move from brief to photoreal 3D preview to production in one coordinated workflow. ## Contact MerchandAise Speak with MerchandAise about custom merchandise sourcing, branded apparel programs, customer support, or supplier onboarding. We help brands, clubs, and procurement teams move from brief to photoreal 3D preview to production in one coordinated workflow. - Average response time: under 24 hours - Support for brands, clubs, and procurement teams - Supplier onboarding for sustainable production ## Routed contact intake The contact route includes an intent-aware brief form that routes enterprise, partner, developer, API, and AI agent or MCP requests to the right MerchandAise owner. - **Send the right team a clear brief (/contact?intent=general):** Tell us what you are trying to build and we will route the request to sales, partnerships, or integrations. Owner: Growth team. Priority: Standard routing. Prompt: Include the business goal, audience, volume, timeline, and any constraints. - **Request an enterprise pilot review (/contact?intent=enterprise-pilot):** Share the buying motion, rollout scope, compliance needs, and expected volume for an enterprise merchandise program. Owner: Enterprise team. Priority: High-priority routing. Prompt: Include teams involved, approval flow, launch date, order volume, and procurement requirements. - **Propose a strategic partnership (/contact?intent=partner-program):** Send partnership context so the team can qualify fit, commercial motion, and the best next conversation. Owner: Partnerships team. Priority: High-priority routing. Prompt: Include your company profile, customer segment, proposed motion, and expected shared value. - **Apply for affiliate or referral partnership (/contact?intent=affiliate-partner):** Share your audience, traffic sources, and referral model so we can review channel fit. Owner: Partnerships team. Priority: Standard routing. Prompt: Include audience size, traffic channels, target customer profile, and preferred referral setup. - **Apply as an implementation partner (/contact?intent=agency-partner):** Tell us how your agency supports merchandise, brand systems, ecommerce, or client operations. Owner: Partnerships team. Priority: High-priority routing. Prompt: Include client types, delivery services, regions served, and the merchandising workflows you support. - **Request an integration review (/contact?intent=developer-integration-review):** Share the integration use case, data flow, and launch path so our integrations team can qualify the work. Owner: Integrations team. Priority: High-priority routing. Prompt: Include the systems involved, endpoints needed, auth model, data flow, and launch timeline. - **Request API integration guidance (/contact?intent=api-integration-review):** Tell us which product, order, supplier, or reporting workflows you want to connect with MerchandAise. Owner: Integrations team. Priority: High-priority routing. Prompt: Include API use case, expected volume, authentication needs, webhook needs, and technical owner. - **Request AI agent or MCP review (/contact?intent=agent-mcp-review):** Share the agent workflow, tool access, guardrails, and business outcome before any MCP implementation work. Owner: Integrations team. Priority: Urgent specialist routing. Prompt: Include agent tasks, MCP tools requested, data boundaries, approval steps, and safety requirements. ## Choose the right contact channel We route every request to the right sales, sourcing, logistics, or support specialist so you get a useful answer faster. - **Custom merchandise sales:** Share a project brief, request pricing, or plan a branded merchandise program with our sourcing and product team. Contact: sales@merchandaise.com Link: mailto:sales@merchandaise.com Most project replies arrive within one business day. - **Customer support:** Existing customers can ask about order status, artwork checks, delivery timing, or account support. Contact: support@merchandaise.com Link: mailto:support@merchandaise.com Live support Monday-Friday, 08:00-18:00 CET. - **Supplier partnerships:** Introduce your factory, decoration capability, or sustainability certifications to start the supplier onboarding process. Contact: partners@merchandaise.com Link: mailto:partners@merchandaise.com New supplier applications are reviewed weekly. ## Visit or contact our Swiss headquarters MerchandAise GmbH Fortunastrasse 5 9437 Marbach, Switzerland +41 71 510 31 91 Studio meetings are available by appointment for sampling reviews, material selection, and merchandising roadmap sessions. - **Office hours: Monday-Friday, 08:00-18:00 CET** - **By appointment: product sampling and 3D preview sessions** - **Languages: English, German, and French** ## What happens next - **Discovery call:** We review your goals, target quantities, launch window, and any sustainability or certification requirements. - **3D previews and pricing:** You receive photoreal previews, material recommendations, and pricing scenarios matched to your brief. - **Production and delivery plan:** We align approved artwork, supplier routing, and timeline milestones so your team can launch with confidence. ## Frequently asked questions Answers for brands, clubs, procurement teams, and manufacturing partners planning a custom merchandise project. - **What should I include in a custom merchandise brief?:** Share product categories, quantities, target launch date, brand guidelines, regions for delivery, and any material or certification requirements. If you already have artwork, send it so we can prepare more accurate 3D previews and pricing. - **How quickly can MerchandAise reply with pricing or next steps?:** Most enquiries receive a first reply within one business day. For multi-product sourcing or supplier onboarding requests, we usually share scoped next steps and timelines within 48 hours. - **Can you support international production and fulfillment?:** Yes. We support production planning and delivery for teams shipping across Europe and North America, with options for sustainable materials, packaging, and staged deliveries when needed. ## Start your custom merchandise brief Send your requirements, target timeline, and product ideas and our team will recommend the right materials, pricing path, and production setup. You can also book a free consultation; no payment is required to choose a time. - **Email the sales team:** Primary contact link: mailto:sales@merchandaise.com?subject=Project%20Brief%20%7C%20MerchandAise%20Products - **Book a free consultation:** Secondary booking link: https://cal.eu/merchandaise-ag-gtnk8t/free-consultation