# Help Center | Ordering, design, delivery & support

- slug: help-center
- locale: en-GB
- localeResolved: en-GB
- canonical: https://www.merchandaise.com/en-gb/help-center

Get quick answers on custom merchandise ordering, artwork approval, delivery timing, tutorials, and support options from MerchandAise.

## Help Center
Find quick answers for custom merchandise orders, artwork approvals, delivery timing, tutorials, and the fastest way to reach MerchandAise support.

## Quick answers for common support questions
Use these answers to unblock common questions about designing products, placing orders, tracking delivery, and getting help from the right team.
- **How do I launch a custom shop for my team?:** Start in the shop flow, choose a product category, and open the AI configurator to add your logo or design. After you review the preview and submit your brief, MerchandAise can help finalize artwork, pricing, and rollout before you publish the shop for team ordering.
- **Do I need an account before I place an order?:** You can explore products and start designing without signing in. We recommend creating an account before checkout so you can save drafts, review order history, and receive fulfillment updates in one place.
- **Where can I check order status and delivery timing?:** After checkout, order progress and delivery updates appear in your account order history. If a launch date, event, or shipment window is time-sensitive, contact support and include your order details so the team can review the timeline.
- **How do I get help with artwork, technical issues, or a project brief?:** Use the contact page for support, sourcing questions, and project planning. For step-by-step product setup, browse tutorials first. If you are reporting an issue, include screenshots, quantities, and deadlines so the team can respond faster.

## Next steps
Browse step-by-step tutorials or contact the support team for account, artwork, delivery, or project questions.
- **Browse Tutorials:** /en-gb/tutorials
- **Contact Support:** /en-gb/contact