# Contact MerchandAise for custom merchandise programmes

- slug: contact
- locale: en-GB
- localeResolved: en-GB
- canonical: https://www.merchandaise.com/en-gb/contact

Speak with MerchandAise about custom merchandise sourcing, branded apparel programmes, customer support, or supplier onboarding for UK and international launches.

## Contact MerchandAise for custom merchandise programmes
Speak with MerchandAise about custom merchandise sourcing, branded apparel programmes, customer support, or supplier onboarding for UK and international launches.
- Average response time: under one business day
- Support hours: Monday-Friday, 08:00-18:00 CET
- Supplier applications are reviewed weekly

## Routed contact intake
The contact route includes an intent-aware brief form that routes enterprise, partner, developer, API, and AI agent or MCP requests to the right MerchandAise owner.
- **Send the right team a clear brief (/contact?intent=general):** Tell us what you are trying to build and we will route the request to sales, partnerships, or integrations. Owner: Growth team. Priority: Standard routing. Prompt: Include the business goal, audience, volume, timeline, and any constraints.
- **Request an enterprise pilot review (/contact?intent=enterprise-pilot):** Share the buying motion, rollout scope, compliance needs, and expected volume for an enterprise merchandise program. Owner: Enterprise team. Priority: High-priority routing. Prompt: Include teams involved, approval flow, launch date, order volume, and procurement requirements.
- **Propose a strategic partnership (/contact?intent=partner-program):** Send partnership context so the team can qualify fit, commercial motion, and the best next conversation. Owner: Partnerships team. Priority: High-priority routing. Prompt: Include your company profile, customer segment, proposed motion, and expected shared value.
- **Apply for affiliate or referral partnership (/contact?intent=affiliate-partner):** Share your audience, traffic sources, and referral model so we can review channel fit. Owner: Partnerships team. Priority: Standard routing. Prompt: Include audience size, traffic channels, target customer profile, and preferred referral setup.
- **Apply as an implementation partner (/contact?intent=agency-partner):** Tell us how your agency supports merchandise, brand systems, ecommerce, or client operations. Owner: Partnerships team. Priority: High-priority routing. Prompt: Include client types, delivery services, regions served, and the merchandising workflows you support.
- **Request an integration review (/contact?intent=developer-integration-review):** Share the integration use case, data flow, and launch path so our integrations team can qualify the work. Owner: Integrations team. Priority: High-priority routing. Prompt: Include the systems involved, endpoints needed, auth model, data flow, and launch timeline.
- **Request API integration guidance (/contact?intent=api-integration-review):** Tell us which product, order, supplier, or reporting workflows you want to connect with MerchandAise. Owner: Integrations team. Priority: High-priority routing. Prompt: Include API use case, expected volume, authentication needs, webhook needs, and technical owner.
- **Request AI agent or MCP review (/contact?intent=agent-mcp-review):** Share the agent workflow, tool access, guardrails, and business outcome before any MCP implementation work. Owner: Integrations team. Priority: Urgent specialist routing. Prompt: Include agent tasks, MCP tools requested, data boundaries, approval steps, and safety requirements.

## Choose the right contact route
We route each enquiry to sales, support, sourcing, or supplier specialists so the next step is clear.
- **Custom merchandise sales:** Share a brief, request pricing, or plan a branded merchandise programme with our product and sourcing team. Contact: sales@merchandaise.com Link: mailto:sales@merchandaise.com Average response time: under one business day
- **Customer support:** Ask about order status, artwork checks, delivery timing, or account support. Contact: support@merchandaise.com Link: mailto:support@merchandaise.com Support hours: Monday-Friday, 08:00-18:00 CET
- **Supplier partnerships:** Introduce production capability, decoration services, fulfilment capacity, or sustainability certifications. Contact: partners@merchandaise.com Link: mailto:partners@merchandaise.com Supplier applications are reviewed weekly

## Contact our Swiss headquarters
MerchandAise GmbH
Fortunastrasse 5
9437 Marbach, Switzerland
+41 71 510 31 91
Studio meetings are available by appointment for sampling reviews, material selection, and merchandise roadmap sessions.
- **Support hours: Monday-Friday, 08:00-18:00 CET**
- **Supplier applications are reviewed weekly**
- **Average response time: under one business day**

## What happens next
- **Discovery:** We clarify goals, quantities, launch window, regions, and any material or certification requirements.
- **Preview and pricing:** You receive 3D-preview guidance, sourcing options, and pricing scenarios matched to the brief.
- **Production plan:** We align artwork, supplier routing, milestones, and delivery so the launch can move cleanly.

## Contact questions
Answers for brands, clubs, procurement teams, and suppliers planning a merchandise project.
- **What should the first message include?:** Share product categories, quantities, launch date, delivery regions, brand guidelines, and any material or certification requirements.
- **How quickly will MerchandAise reply?:** Most enquiries receive a first reply within one business day. Multi-product or supplier requests usually receive scoped next steps within 48 hours.
- **Can MerchandAise support international launches?:** Yes. We support production planning, supplier routing, and delivery for programmes across Europe and North America.

## Start your merchandise brief
Send the requirements, target timeline, and product ideas. We will recommend the right materials, pricing path, and production setup, or you can book a free consultation with no payment required.
- **Email the sales team:** Primary contact link: mailto:sales@merchandaise.com?subject=Project%20Brief%20%7C%20MerchandAise%20Products
- **Book a free consultation:** Secondary booking link: https://cal.eu/merchandaise-ag-gtnk8t/free-consultation