# Report an Issue or Share Feedback | MerchandAise

- slug: bug-report
- locale: en-US
- localeResolved: en-US
- canonical: https://www.merchandaise.com/en-us/bug-report

Report a technical issue with MerchandAise or suggest an improvement. Share clear steps, optional screenshots and an email for follow-up.

## Help us make it better.
Something not working as expected? Tell us what happened, or share an idea for improving MerchandAise.

## Before you send
You do not need to diagnose the cause. Tell us where you were, what you tried and what happened. Leave out passwords, payment details and private information.
- Report an issue: Choose this when something is broken, incorrect, or stopping you from completing a task.
- Feedback: Choose this when the experience works but could be clearer, faster, or more useful.

## Fields and supported inputs
- Required fields: title and description.
- Optional fields: priority for bug reports, email for follow-up, and up to five image or PDF attachments.
- Two submission modes are available: bug report and feedback.
- Attachments should help the team reproduce or understand the issue quickly.

## A useful bug report includes
- The exact page, route, or flow where the issue happened.
- Clear reproduction steps from start to finish.
- Expected behavior and actual behavior.
- Relevant locale, device, browser, or order stage if the bug depends on context.

## Helpful product feedback includes
- What goal you were trying to complete.
- What felt confusing, slow, missing, or unexpectedly difficult.
- Any suggestion that would make the workflow clearer or faster.
- Screenshots or examples when visual context matters.

## What happens next
Your submission enters our review queue. If you add an email, we may contact you when we need more context.

## Common reporting questions
- **What helps the team reproduce an issue quickly?:** Include the page URL, the steps you followed, the expected result, the actual result, and any screenshots that show the problem clearly.
- **Should I use bug report or feedback?:** Choose bug report when something is broken or incorrect. Choose feedback when the experience works but could be clearer, faster, or more useful.
- **Can I leave contact details for follow-up?:** Yes. Email is optional, but adding it helps the team reach you if they need more detail to reproduce the issue.
- **Where should I ask about an order or delivery?:** Use the Help Center to find order guidance and contact support. Include your order reference. This form is for technical problems and product feedback.